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HAPPY CUSTOMERS: THE ONE THING YOUR BUSINESS NEEDS TO GROW

By (author) O'TEGA SAMUEL EMORWODIA

HAPPY CUSTOMERS shows you—irrespective of the industry you operate in, the size of your business, or whether you are a big global enterprise or a small local business—the invaluable insights for generating excellent results year after year via exceptional service to your customers.Inspired through personal experiences from individuals as well as insights gleaned through study, this book helps you develop the “skills” required to be a competent “customer relationship manager” in order to engender continuous growth and avoid Customer Relationship Management (CRM) blunders. Happy Customers is packed with real-life examples and doable strategies for immediate maximum benefits.This is a required text not only for CRM professionals, business owners, directors, founders or independent professionals, but also for anyone who desires to grow his or her “enterprise” through the creation of pleasant and lasting customer experiences. 

HAPPY CUSTOMERS shows you—irrespective of the industry you operate in, the size of your business, or whether you are a big global enterprise or a small local business—the invaluable insights for generating excellent results year after year via exceptional service to your customers.Inspired through personal experiences from individuals as well as insights gleaned through study, this book helps you develop the “skills” required to be a competent “customer relationship manager” in order to engender continuous growth and avoid Customer Relationship Management (CRM) blunders. Happy Customers is packed with real-life examples and doable strategies for immediate maximum benefits.This is a required text not only for CRM professionals, business owners, directors, founders or independent professionals, but also for anyone who desires to grow his or her “enterprise” through the creation of pleasant and lasting customer experiences. 

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